Refund and Returns Policy

AEffective Date: October 25, 2025
Company: ActionTec LLC
EIN: 92-3014893
Address: 15831 Topaz, Westminster, CA 92683, USA
Phone: +1 (714) 892-2934
Email: ask@actiontec.shop
Website: https://actiontec.shop

1. Overview

At ActionTec.shop, we are committed to providing high-quality smart electronics and gadgets that meet your expectations.
If you are not completely satisfied with your purchase, we’re here to help with an easy and transparent returns and refund process.

2. Return Eligibility

You can request a return within 30 days of receiving your product if it meets the following conditions:

• The product is unused, undamaged, and in original packaging.
• All accessories, manuals, and included items are returned.
• You can provide proof of purchase (order number or invoice).

Products that are damaged, modified, or used beyond normal testing are not eligible for return.

3. Non-Returnable Items

Some items cannot be returned, including:

• Opened or installed electronic devices
• Software, digital downloads, or activation keys
• Clearance or sale items
• Customized or special-order products

4. How to Request a Return

To initiate a return, please contact our support team at ask@actiontec.shop with the following details:

• Your order number
• A description of the issue
• Photos or videos of the product (if defective)

Our team will review your request and provide instructions for return shipping. Once your return is approved, you’ll receive a prepaid label (if applicable).

5. Refund Process

Once we receive and inspect your returned item:

• We’ll notify you about the status of your refund.
• If approved, your refund will be issued to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the product arrived defective or incorrect.

6. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item, contact us at ask@actiontec.shop within 7 days of delivery, and we’ll guide you through the process.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account or card statement.
2. Contact your payment provider, as processing times vary.
3. If the issue persists, email us at ask@actiontec.shop for assistance.

8. Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was sent.
We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

9. Contact Us

For any questions or concerns about returns, refunds, or exchanges, please contact us:

📧 Email: ask@actiontec.shop
📞 Phone: +1 (714) 892-2934
📍 Address: 15831 Topaz, Westminster, CA 92683, USA
🆔 EIN: 92-3014893