INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I contact ActionTec for support or product inquiries?

You can reach our support team anytime via email at ask@actiontec.shop or by phone at +1 (714) 892-2934.
Our customer service hours are Monday to Friday, 9 AM – 6 PM (PST), and we typically respond within 24–48 business hours.

How long will it take to receive my order?

We process all orders within 1–3 business days after payment confirmation.
Delivery typically takes 5–10 business days, depending on your location and selected shipping method.
Once shipped, we’ll send you a tracking number to monitor your package in real time.

What should I do if my item arrives damaged or defective?

If your product arrives damaged, defective, or incorrect, please email ask@actiontec.shop within 7 days of delivery.
Include your order number and clear photos or a short video of the issue.
We’ll review your case promptly and arrange a replacement or refund as needed.

Can I change or cancel my order after placing it?

We start processing orders quickly to ensure fast delivery.
If you need to modify or cancel your order, contact us immediately at ask@actiontec.shop.
If your order has not yet shipped, we’ll do our best to accommodate your request.

Where is ActionTec located?

Our headquarters and main warehouse are located at:
📍 15831 Topaz, Westminster, CA 92683, USA
We proudly serve customers across the United States with high-quality smart electronics and reliable service.

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